This Privacy Policy explains how OGS Manpower SMC-Private Limited, trading as OGS Manpower ("OGS Manpower", "we", "us"), collects, uses, shares and protects personal information when you use our website at https://ogsmanpower.com, our WhatsApp number and our recruitment services. By using them you accept this policy. If you do not agree, please do not use them.
1. Who we are
OGS Manpower SMC-Private Limited is a private limited company based in Rawalpindi, Pakistan. We are an overseas employment promoter and run an online recruitment platform that connects job seekers, employers, recruitment agencies and agents.
- Registered office: Office No 5, 2nd Floor, Noor Plaza, Chandni Chowk, near Utility Store, Asghar Mall Scheme, Rawalpindi, Punjab 46000, Pakistan
- Licence: Overseas Employment Promoter Licence No. 2978/RWP, issued by the Bureau of Emigration & Overseas Employment, Government of Pakistan, held by Mr Abdul Basit Malik for O.G.S Manpower, renewed for 1 January 2026 to 31 December 2028.
- Email: info@ogsmanpower.com
- Phone / WhatsApp: +92 300 5352636
We decide why and how your personal information is used on the platform, so we are the "controller" of it. Where an employer, agency or agent you deal with receives your information, it uses that information for its own recruitment purposes and has its own responsibilities.
2. The information we collect
2.1 Information you give us
- Account details: name, email address, phone and WhatsApp number, password (stored in encrypted form), and whether you are a job seeker, employer, recruitment agency or agent.
- Recruitment information: CV, work history, education, skills, job preferences, nationality, location, salary expectations and your applications.
- Identity and compliance documents: passport and national ID details, certificates, licences, company registration papers and other files you upload for verification or visa processing.
- Employer and agency information: company name, job postings, hiring requirements, contracts and messages about recruitment.
- Messages: what you send through the website, the website assistant, WhatsApp, support requests and feedback.
- Payment records: billing details and transaction records for paid services. Card details are handled by our payment providers; we do not store full card numbers.
2.2 Information collected automatically
- Device and usage data: IP address, browser, device, operating system, pages visited, times and the page that referred you.
- Security records: sign-in activity, one-time passcode events and records that help us stop fraud and abuse.
- Cookies and similar technologies, used to keep you signed in, remember preferences and measure how the site is used. You can control cookies in your browser settings.
2.3 Information we receive from others
- Employers, agencies or agents who refer or submit candidate details, who must have a lawful basis to do so.
- Service providers that help us verify, message, host, pay or analyse (section 8).
3. How we use your information
- To create and secure your account, including confirming it with a one-time passcode sent by email or WhatsApp.
- To match candidates with jobs, employers, agencies and agents, and to process applications, interviews, contracts, visa steps and deployment.
- To review uploaded documents for verification, compliance and quality checks.
- To answer questions and give support, including through our website and WhatsApp assistant.
- To send service messages about your account, applications and our services. On WhatsApp this is only if you opted in (section 4.2).
- To take payments and keep invoices and records.
- To improve the platform, including AI-assisted matching and CV reading.
- To meet our legal duties and to protect users, the platform and ourselves.
- To send promotional messages only where you have agreed to receive them or the law otherwise allows it.
4. WhatsApp
We use the WhatsApp Business Platform provided by Meta to communicate on our WhatsApp number. WhatsApp is operated by Meta and has its own privacy terms; we do not control how Meta handles your data.
4.1 One-time passcodes
When you ask us to confirm your account or reset your password by WhatsApp, we send a one-time passcode to the number you give us. Never share that code with anyone.
4.2 Service messages
We send updates about your account, your applications and your recruitment progress on WhatsApp only if you have said you want them. You can say so by turning "WhatsApp updates" on in your account (https://ogsmanpower.com/whatsapp-notifications), or by sending START to our WhatsApp number. You can stop at any time by replying STOP to us on WhatsApp or by turning the setting off. We keep a record of whether and when you chose to receive or stop these messages, so that we respect your choice. One-time passcodes that you ask for are not affected by this choice.
4.3 Our WhatsApp assistant
You can message our WhatsApp number to ask about jobs, registration and our services. The assistant is automated and uses artificial intelligence to understand your message and suggest a reply; it is limited to OGS Manpower recruitment topics. You can ask to speak to a member of our team, who may then take over the conversation. We keep the conversation on our systems so that we can continue it, support you and keep records.
4.4 What we collect on WhatsApp
- Your phone number, your name as shown on WhatsApp, and the messages and files you send.
- Voice notes: we convert them to text with a speech-to-text service so the assistant can understand them.
- A CV sent as a PDF or Word document: we ask you first, and keep it only if you say Yes. We keep it in private storage that only authorised staff can open, and do not publish it. Please do not send passports or ID documents on WhatsApp.
- Job requests from employers: the job title, country, number of people and description a company sends us, so our team can review and publish the job on the website.
Please send only documents you are entitled to share, and do not send payment card details or passwords on WhatsApp.
4.5 No AI training
We do not use your messages or documents to train artificial intelligence models.
4.6 How long we keep WhatsApp data, and deleting it
We keep the text of your WhatsApp messages, our replies, the assistant's technical records and any CV you sent on WhatsApp for 90 days, then delete them automatically. You can ask us to delete them sooner by sending delete my data on WhatsApp (we ask you to confirm), or by emailing info@ogsmanpower.com. We keep one note only: if you sent STOP, a record that you did, so that we never message you again. Deleting your WhatsApp data does not delete your website account; see section 11 for that.
5. Website assistant and automated processing
Our website assistant and parts of our platform use automated tools, including AI, for chat support, CV reading and candidate matching. Our AI provider processes the text you send to produce a response. These tools support our staff; recruitment and visa decisions are made by people and are not made solely by automated means. You can contact us if you have a question about automated processing that affects you.
6. Our lawful bases
Depending on where you live, we rely on one or more of: your consent, performing our contract with you or taking steps you ask for before one, meeting our legal duties, and our legitimate interests in running a secure and effective recruitment service. Where we rely on consent you can withdraw it at any time.
7. Who we share information with
We do not sell your personal information. We share it only as needed:
- Employers and recruitment partners when you apply for a job, are shortlisted or are referred.
- Agencies and agents who manage candidates, vacancies or clients on the platform.
- Service providers that host the platform, send email and WhatsApp messages, take payments, store files, read speech, analyse use and provide AI tools. These include Meta (WhatsApp) and our AI provider.
- Authorities where the law requires it, for example immigration and labour regulators, courts or law enforcement, or to prevent fraud or harm.
- A buyer or successor if our business is merged, sold or restructured, with suitable safeguards.
8. International transfers
Recruitment is cross-border, so your information may be processed in countries other than your own, including Pakistan, the Gulf states, the United Kingdom, Europe and the countries of our service providers. We take reasonable steps to protect it in line with the law that applies.
9. How long we keep information
We keep personal information while your account is active and as long as needed to provide our services, resolve disputes, enforce agreements and meet legal, immigration and employment record-keeping duties. When it is no longer needed we delete or anonymise it where reasonably possible. Some records, such as those relating to overseas employment and payments, must be kept for the periods the law requires.
10. Your rights
Depending on the law that applies to you, you may be able to:
- see and correct your information, mostly through your account settings;
- ask us to delete your account and data, subject to what we must keep by law;
- withdraw consent where we rely on it;
- object to or ask us to limit some uses; and
- ask for a copy of your information in a portable format.
To use these rights, email info@ogsmanpower.com. We may need to confirm who you are first.
11. How to delete your account and data
Signed-in users can manage or delete their account in their settings:
If you cannot sign in, or you only ever messaged us on WhatsApp, email info@ogsmanpower.com from the address or number concerned, or message us on WhatsApp, and ask us to delete your data. We will confirm what we have deleted and anything we must legally keep.
12. Complaints
If you have a concern, please contact us first at info@ogsmanpower.com and we will try to put it right. You may also complain to the data protection or consumer authority that applies where you live.
13. Security
We use administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse or change. No online service is completely secure, so please use a strong password, keep your sign-in details and one-time passcodes private, and tell us at once if you think your account has been misused.
14. Children
Our services are for people who are legally able to work and enter employment contracts where they live. We do not knowingly collect personal information from children below the minimum working age.
15. Other websites
Our site and messages may link to other websites. We are not responsible for their privacy practices, so please read their policies.
16. Changes to this policy
We may update this policy as our services or the law change. The new version will be posted on this page with a new effective date. If the changes are significant we will tell you in a suitable way.
17. Contact us
- OGS Manpower SMC-Private Limited (trading as OGS Manpower)
- Office No 5, 2nd Floor, Noor Plaza, Chandni Chowk, near Utility Store, Asghar Mall Scheme, Rawalpindi, Punjab 46000, Pakistan
- Email: info@ogsmanpower.com
- Phone / WhatsApp: +92 300 5352636
